Information We Collect from You
When you use the 10300 platform, we collect several types of information depending on how you interact with our services. The main categories of information collected are as follows:
- Account information: Full name, email address, phone number, date of birth, and encrypted password collected during account registration.
- Payment information: Records of deposit and withdrawal transactions in Malaysian Ringgit (RM / MYR), payment method names, and transaction reference numbers. We do not directly store full card numbers or sensitive banking details — this data is handled by registered payment providers.
- Device and browser information: Your device type, operating system, browser version, IP address, and language settings, sent automatically by your device when you access the platform.
- Usage data: Pages visited, session duration, in-platform actions such as games played or bets placed, and login records.
- Cookies and tracking technologies: Small files stored on your device to maintain your login session, remember your preferences, and analyse usage patterns in aggregate.
How Your Information Is Used
All information collected by 10300 is used solely for legitimate purposes directly related to delivering our services to users. The primary purposes are:
- To process account registration, login, and user identity verification.
- To facilitate deposit and withdrawal transactions in Malaysian Ringgit (RM).
- Sends important notifications related to your account, transactions, or platform policy updates via your registered email address.
- To detect and prevent fraudulent activity, multi-account usage, or violations of our terms of use.
- To improve platform functionality and user experience based on anonymised aggregate usage data.
- To comply with legal requirements or directives from relevant authorities when required.
10300 does not use your personal information for third-party marketing purposes without your explicit consent.
Data Storage, Security & Sharing
Information collected by 10300 is stored on servers protected with SSL encryption during data transmission. User passwords are stored in encrypted form and cannot be read back by anyone, including platform staff.
We retain your personal information for as long as your account is active or as needed to provide our services. When you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, unless we are legally required to retain it for longer.
Regarding third-party sharing, 10300 does not sell, rent, or disclose your personal information to external parties except in the following circumstances:
- Payment service providers who require transaction information to process your RM deposits and withdrawals.
- Legal or government authorities issuing a valid order requiring the disclosure of specific information.
- Technical service providers involved in the maintenance and operation of the platform, subject to strict confidentiality agreements.
All third parties working with 10300 are required to uphold data protection standards equivalent to those set out in this privacy policy.
Your Rights as a User of This Platform
As a 10300 user, you have the following rights regarding your personal information:
- Right to access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via [email protected].
- Right to rectification: If the information we hold is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account settings.
- Right to erasure: Under certain circumstances, you may request that we delete your personal information. Such requests are subject to applicable legal and operational requirements.
- Right to object: You may object to the processing of your information for specific purposes, such as analytics or promotional communications.
To exercise any of the above rights, contact the 10300 support team by email at [email protected]. We will respond within a reasonable timeframe and no later than the deadline prescribed by applicable law.
Policy Changes & How to Contact Us
10300 reserves the right to update or amend this privacy policy at any time. Users will be notified of significant changes via their registered email or through a notice displayed on the platform prior to the effective date. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
We encourage users to review this page periodically to stay informed on how 10300 handles your personal information. The date of the last update will be displayed at the top of this page.
If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your data, please contact us via:
- Email: [email protected]
- Section FAQ for general guidance
The 10300 support team will endeavour to address all privacy-related enquiries thoroughly and in a timely manner.
Still have questions about how 10300 protects your data? Check our FAQ section or log in to manage your account settings.